Shipping and Refund Policy
Tech E-store is not responsible for receiving and processing an order with an incorrect shipping address. Please check your shipping address for accuracy. Please allow for additional time for all out of Nairobi transactions.
Free shipping is available for orders within Nairobi CBD. Outside Nairobi region and upcountry will incur courier charges which will be paid by the customer.
Returned items should be unused and must be returned in original packaging with enclosed documentation.
The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to is your responsibility.
There are no refunds on items damaged during shipping. In that case, you must file a claim with the carrier.
In case of a refund, either partial or full, the transaction fees incurred by Tech E-store will be deducted from the refund amount.
Warranty does not cover items like adapters or power cables, and mishandling of items with a client.